Shipping policy

At Nowa Traders Ltd, we are committed to processing and delivering your orders as quickly and efficiently as possible. Please review the information below to understand how we process, ship, and deliver your orders.

Shipping Destination

We currently ship within the United Kingdom.

At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Please note that order processing time is separate from shipping transit time.

Shipping Time

After your order has been processed and dispatched, the estimated delivery time is 2–5 business days.

Delivery estimates are provided for guidance only and may vary depending on:

  • Delivery location
  • Courier operations
  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Other circumstances beyond our reasonable control

Delivery dates are estimates and cannot be guaranteed.

Shipping Cost

Shipping charges are calculated during checkout based on your order and delivery location.

The applicable shipping cost will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Order Confirmation

Once your order has been successfully placed, you will receive an Order Confirmation Email confirming that we have received your purchase.

After your order has been processed and dispatched, you will receive a Shipping Confirmation Email with your shipping details.

Delivery Delays

Although we work hard to deliver every order promptly, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Courier delays
  • High shipping demand
  • Public holidays
  • Customs or regulatory inspections (where applicable)
  • Unexpected operational disruptions

Estimated delivery times are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Incorrect or incomplete delivery details may result in:

  • Delivery delays
  • Failed delivery attempts
  • Returned packages
  • Additional delivery charges

If you notice an error after placing your order, please contact us immediately.

We will make every reasonable effort to update your shipping information before your order has been dispatched.

Lost or Missing Packages

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment with the courier and assist you in resolving the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, or if any items inside are damaged upon delivery, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the package and affected items

Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages.

If this happens, each shipment will have its own delivery schedule until your order has been fully completed.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

Once an order has entered the processing or shipping stage, changes or cancellations may no longer be possible.

Contact Information

Nowa Traders Ltd

Address:
166 Town Street
Armley, Leeds
LS12 3RF
United Kingdom

Phone: +44 7440 707912

Email: info@nowatradersltd.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Shipping Policy Updates

Nowa Traders Ltd reserves the right to update or modify this Shipping Policy at any time to reflect changes in our business operations, shipping practices, or legal requirements.

Any updates will become effective immediately upon publication on this website.