Refund policy
Return & Refund Policy
At Nowa Traders Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below. Please read this policy carefully before initiating a return.
30-Day Return Policy
You may return eligible items within 30 days from the date your order is delivered.
To qualify for a return, the item must:
- Be in its original condition.
- Include all original packaging, accessories, manuals, and any included parts.
- Show no signs of misuse, intentional damage, or excessive wear that would prevent resale or inspection.
How to Request a Return
To request a return, please contact our customer support team using the information below:
Email: info@nowatradersltd.com
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos (if the item is damaged, defective, or incorrect)
Our team will review your request and provide return instructions if your return is eligible.
Please do not return any item without contacting us first, as unauthorized returns may delay processing.
Refund Process
Once your returned item has been received and inspected, we will determine whether it meets the requirements of this policy.
If approved:
- Your refund will be processed within 5 business days after inspection.
- Refunds will be issued to the original payment method used during checkout.
- Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Original shipping charges are generally non-refundable, except where required by law or when the return is due to our error.
Exchanges
We accept exchanges for eligible items within the 30-day return period.
To request an exchange, please contact us before sending your item back.
Exchange requests are subject to product availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (if applicable)
We will review the issue and work with you to provide an appropriate resolution.
Non-Returnable Items
Returns may not be accepted if items:
- Have been used beyond normal inspection.
- Are missing original packaging, accessories, manuals, or included parts.
- Have been intentionally damaged, altered, or misused after delivery.
- Do not meet the eligibility requirements outlined in this policy.
Additional non-returnable items may apply where permitted by applicable law.
Return Shipping
Customers are responsible for securely packaging returned items to prevent damage during transit.
If the return is approved because we sent the wrong item or the product arrived damaged or defective, we will provide appropriate return instructions after reviewing your request.
Inspection of Returned Items
All returned products are inspected upon arrival.
Refunds or exchanges are approved only if the returned item satisfies the conditions described in this policy.
Returns that do not meet the eligibility requirements may be declined and returned to the customer.
Payment Method
Approved refunds will only be issued to the original payment method used for the purchase.
For security reasons, refunds cannot be transferred to another payment method or account.
Contact Information
Nowa Traders Ltd
Address:
166 Town Street, Armley, Leeds, LS12 3RF, United Kingdom
Phone:
+44 7440 707912
Email:
info@nowatradersltd.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Policy Updates
Nowa Traders Ltd reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices, operational requirements, or applicable laws. Any updates will become effective immediately upon publication on this website.